Returns Policy
Due to the intimate nature of lingerie, our returns and exchanges policy is very strict.
Briefs, panties, bodysuits, and swimwear cannot be returned for hygienic purposes
Management makes the final decision on whether to accept returned item(s).
All sale items are non-refundable and cannot be exchanged
Returns are at the customer’s cost.
Except for briefs, panties, bodysuits and swimwear, other merchandise can be returned and exchanged within 21 days of purchase, provided that:
- Items are not damaged, marked and/or stained.
- Items must be free of any odour.
- All tags and labels as well as packaging must be intact.
Queries regarding returns can be directed to
Customer Care Number +27 78 549 2719.
Refunds
We do not offer refunds unless the products are faulty.
Faulty Goods
We do our best to ensure that the products we offer are of a high quality and without defects/faults. In an event that you have received a product that is defective, please notify us as soon as possible.
Refunds will only be processed once the garment is received and examined to ensure that we concur with the fault as advised by customer.
Based on our examination of the returned item(s), we will advise of our findings, and if all is in order a replacement item(s) will be shipped to the customer at no cost.